Your privacy across the Eleven Dragons ecosystem.

1. Who we are

ELEVEN DRAGONS PRODUCOES LTDA, registered under CNPJ 48.910.827/0001-69, acts as the controller of personal data processed within its brands, platforms and experiences, including elevendragons.com, ImagineClub, ImagineID, Imagineland and related products.

If a specific processing activity is carried out by another group company or contracted partner, that condition will be disclosed in the relevant flow, agreement or supplemental notice.

2. What data we may collect

• Identification and contact data such as name, email, phone number and role.
• Account and authentication data such as login, access history, IP address, device information and security logs.
• Browsing and interaction data such as visited pages, preferences, cookies, language, traffic source and usage events.
• Data submitted through forms, commercial contacts, event registrations, newsletters and support channels.
• Data required for onboarding, billing, support, fraud prevention and legal compliance.

3. Why we use the data

• To create, operate and protect user accounts and digital identities.
• To enable access to products, events, communities, content, purchases, subscriptions and experiences.
• To send verification codes, security alerts, operational confirmations and transactional messages.
• To respond to sales, support and service requests.
• To measure product performance, improve user experience and prevent abuse.
• To comply with legal, regulatory, contractual and audit obligations.

4. Legal bases

We process personal data based on contract performance, legal obligation, legitimate interest, exercise of rights and, where required, consent.

Whenever consent is required, it may be withdrawn at any time, subject to applicable legal and technical limitations.

5. Data sharing

We may share data with infrastructure, analytics, support, automation, payment, messaging, hosting and security vendors, as well as partners essential to service delivery.

We may also share data when required by valid legal, judicial or administrative orders, or when necessary for fraud prevention, security and protection of rights.

6. International transfers

Some services used by Eleven Dragons may process or store data outside Brazil. In such cases, we adopt contractual and technical safeguards designed to maintain an appropriate level of protection.

7. Cookies and similar technologies

We use cookies and similar technologies for website operation, security, personalization, analytics and performance improvement. You may adjust browser settings, noting that some experiences may be affected.

8. Information security

• Encryption in transit where applicable.
• Role-based access controls and data segregation.
• Monitoring, logs, audit trails and anti-fraud mechanisms.
• Periodic review of processes, configurations and critical vendors.

9. Retention and deletion

We retain data for as long as necessary to fulfill the purposes described here, meet legal obligations, satisfy contractual requirements, maintain security and defend rights. After that, data is securely deleted, anonymized or restricted where applicable.

10. Data subject rights

• Confirmation of processing.
• Access, correction and updating of data.
• Portability, anonymization, blocking or deletion where applicable.
• Information about sharing and withdrawal of consent.
• Objection to processing based on legitimate interest, where applicable.

11. Minors

Our products and experiences may include entertainment and pop culture content, but any flow involving registration, purchase or meaningful data processing must comply with applicable rules for minors, including parental or legal authorization whenever required.

12. Contact and rights requests

For privacy questions, data rights requests or related matters, contact privacy@elevendragons.com.

We may request additional information to confirm identity and ensure the request is handled securely.